Privacy Policy

Privacy Statement
New Mills Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. The purpose of this statement is to let you know what personal information New Mills Counselling collects and holds, the purpose of collecting your data, how long we keep it for, and your rights over your personal data.
New Mills Counselling is independently owned and managed by Catherine Townley who is the registered Data Protection Officer. Registered with the Information Commissioner’s Office (ICO Reference No. ZA467081), under the Data Protection Act 2018.
1. Information about you
1.1 We collect personal information from you when you enquire about our counselling services in order to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once counselling ends, all data regarding your counselling is stored securely for 7 years and then destroyed.
1.2 When you enquire about training courses and events at New Mills Counselling, we ask for contact details and personal information relevant to answer your enquiries and to keep you informed about upcoming events that may be of interest to you. This data is stored securely for as long as you agree to receive information about New Mills Counselling’s training courses and events.
2. Appropriate use of information
2.1 Your personal information will be used only to provide you with our services and information relating to our services. We will not share your personal details with any other person or organisation without your knowledge or consent, unless there is a legal requirement, a legitimate safeguarding issue, or a perceived risk of harm.
3. Security
3.1 We will take all reasonable measures to prevent the loss, misuse or alteration of information you provide.
3.2 Communication relating to New Mills Counselling may be sent by e-mail and is not normally encrypted unless you request this. E-mail correspondence cannot be guaranteed to be fully secure and whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot accept responsibility should our system be infected by a virus or hacking event.
4. Your rights
4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email us at If you have any concerns about our use of your data, please contact the Data Protection Officer directly at We will do our best to resolve any concerns to your satisfaction and if you are not fully satisfied you can contact the ICO.
Last Reviewed 16 October 2018